FAQ

Which Services do we offer?

At Fortnams Chemist, we’re proud to offer a complete range of healthcare services — from trusted NHS provisions to convenient private care options. Click here to view our services.

FAQ- About Us

What are your opening hours?

We’re open Monday to Friday, 9am–6pm, and Saturday, 9am–3pm. Walk-ins are welcome, subject to pharmacist availability.

Are consultations private and confidential?

Yes, all consultations are carried out in private consultation rooms with full confidentiality.

How do I contact you?

Visit our contact us page for details on how to contact us.

Where is Fortnams Chemist located?

We’re conveniently located in the heart of Lutterworth, proudly serving the local community for over 40 years.

What private services do you offer?

Our private services include weight management, travel clinic, home prescription delivery, inhaler checks and disposal, and flu vaccinations.

How much do private services cost?

Prices vary depending on the service. Our team will always explain costs clearly before your appointment.

What women’s health services are available?

We provide emergency contraception, period delay support, and general women’s health advice, all in a confidential setting.

What men’s health services do you offer?

We provide professional advice and support for common men’s health issues, wellbeing checks, and general care, all in a confidential setting.

Do I need to register to use your pharmacy services?

No, you don’t need to register. Simply visit us or bring your prescription — our team will take care of everything for you.

Do you deliver NHS prescriptions?

Yes, we offer a home delivery service for elderly or housebound patients. Please speak to our team for more information.

Can you help with repeat prescriptions?

Yes, we can manage your repeat prescriptions directly with your GP surgery to make it easier and more convenient for you.

What conditions can you treat under the Pharmacy First service?

We can assess and treat common conditions such as sore throats, earache, UTIs, sinusitis, shingles, impetigo, and insect bites — no GP appointment required.

Can I use NHS and private services together?

Yes, you can access both — they run alongside each other for your convenience.

Can I use NHS and private services together?

Yes, you can access both — they run alongside each other for your convenience.

Do I need an appointment to use Pharmacy First?

You can walk in, but we recommend booking ahead to avoid waiting times. You can book a Pharmacy First Service by dropping by, calling or submitting our online request form.

Who can get a free NHS flu vaccine?

Adults aged 65 and over, pregnant women, and people with certain medical conditions may be eligible for a free NHS flu vaccine.

Do you offer private flu vaccinations?

Yes, we also offer private flu vaccinations for those not eligible under the NHS programme — both adults and children.

How do I book a NHS flu vaccination?

You can book through the NHS National Booking System at www.nhs.uk

How can I book a flu vaccine privately?

You can book a flu vaccine with us privately by dropping by, calling us on or submitting our online request form.

Why Get Vaccinated?

The flu virus changes every year — that’s why it’s important to get vaccinated annually.
A single jab helps reduce your risk of illness, protects vulnerable people around you, and supports the NHS by reducing winter pressures.

FAQ- Flu Vaccination Services

How long does the vaccination take?

The process is quick and easy, usually taking less than 10 minutes from start to finish.

Are consultations private and confidential?

Yes, all consultations are carried out in private consultation rooms with full confidentiality.

Do I need an appointment for my flu jab?

Appointments are recommended, but we also offer walk-in vaccinations when available. Please contact us or check in-store for current availability.

Can I get the flu and COVID-19 vaccines at the same time?

Yes — it’s safe to have both vaccines during the same visit. Our pharmacists will advise you on the best option for you.

Are there any side effects?

Most people only experience mild side effects such as slight arm soreness or a low-grade fever, which typically pass within a day or two.

Do I need a flu jab every year?

Yes — the flu virus changes each year, so annual vaccination offers the best protection..

Who shouldn’t have the flu vaccine?

If you have a severe allergy to eggs or have reacted badly to a previous flu jab, let our team know before your appointment.

Why use Pharmacy-First Services?

Let your local Pharmacy help you with expert advice and treatment without you waiting for your GP appointment.

FAQ- Pharmacy First Services

What conditions can you treat under Pharmacy First?

Our pharmacists can provide advice and treatment for several common conditions, including sore throat, earache, sinusitis, shingles, impetigo, urinary tract infections (UTIs), and insect bites. Please note, each condition has its own age eligibility criteria.

What is the Pharmacy First service?

Pharmacy First is an NHS service that allows trained pharmacists to assess and treat a range of common health conditions without needing to see your GP. It’s designed to make healthcare more accessible and convenient, helping you get expert advice and treatment right from your local pharmacy.

Is the Pharmacy First service free?

Yes — Pharmacy First consultations are free under the NHS for eligible conditions for the specified age groups. If medication is provided, you’ll only pay the standard NHS prescription charge, unless you’re exempt.

Are there any age restrictions?

Yes — age limits vary depending on the condition being treated.
For example, some services are available to children aged 1 year and over, while others may only apply to adults aged 16 or over. Our pharmacists follow NHS guidance and will confirm if you or your child are eligible before free treatment begins.

Do I need to book an appointment?

You can usually walk in for a Pharmacy First consultation, but we recommend booking ahead to minimise waiting times. In many cases, our pharmacists can see you on the same day and provide treatment immediately. You can call or email us using our contact details to book your appointment or submit a request through our website from here.

Why should I visit a pharmacy instead of my GP?

Pharmacists are highly trained healthcare professionals who can diagnose and treat minor conditions, saving you time and freeing up GP appointments for more complex issues. You’ll receive fast, professional care — often without an appointment — and clear advice to help you recover sooner.